Frequently asked questions
What should I do if my order hasn’t arrived?
Start by checking the tracking link in your shipping confirmation email — it’s the quickest way to see where your parcel is.
If it’s been more than 8 business days and your order still hasn’t arrived, please reach out to us at info@belumy.com. We’ll look into it immediately and make sure your pieces find their way home.
Can I update or cancel my order?
If your order hasn’t been shipped yet, there’s a good chance we can make changes or cancel it for you.
Send us a message at info@belumy.com as soon as possible, and we’ll do our best to help before it leaves our warehouse.
What happens if my item arrives damaged?
Oh no — we’re truly sorry if that happens.
If your order arrives damaged, please email info@belumy.com with a short description and, if possible, a photo of the issue. We’ll send you a replacement or arrange a full refund — whichever feels right for you.
How long does delivery take?
Most orders arrive within 5–8 business days, Monday through Saturday.
Once your parcel has been packed and handed to our courier, we’ll email you a tracking link so you can follow its journey in real time.
Do you offer free shipping?
Yes — delivery is free on every order, with no minimums or hidden costs.
We believe beautiful décor should come without extra surprises at checkout.
Do you ship internationally?
At the moment, we only ship within Ireland.
This helps us ensure every order gets the attention and care it deserves. If we expand shipping to new regions, our community will be the first to know!
What is your return policy?
Changed your mind? That’s okay — it happens.
You have 14 days from the date of delivery to return your items. Just email us at info@belumy.com, and we’ll guide you through the quick and simple return process.
How long do refunds take?
Once we receive and inspect your returned item, your refund is usually processed within 7 business days.
Depending on your payment provider, it might take a few extra days for the funds to show on your statement.
What payment methods do you accept?
We currently accept Visa, Mastercard, Maestro, American Express, Google Pay, and Apple Pay.
All transactions are SSL-encrypted, ensuring your details are processed safely and securely.
Is my personal and payment information safe?
Absolutely. Your privacy means everything to us.
We never store your payment details, and all sensitive data is handled securely through our trusted payment partners. You can shop with complete confidence at Belumy.
What is Belumy?
At Belumy, we curate home décor that brings warmth, comfort, and creativity into everyday spaces.
From soft lighting to timeless accents, our collections are designed to make your home feel more like you — peaceful, personal, and full of character.
Still need help?
We’re always here for you.
Send us a message at info@belumy.com, and our friendly support team will get back to you as soon as possible.
And for daily décor inspiration, styling ideas, and updates, follow us on Instagram @belumyshop — where cozy meets creative.